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Player Wellbeing

Responsible Gaming

tbajje believes gambling should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework gives every player in Bangladesh the tools, knowledge, and support they need to stay in control.

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Commitment to Fair Play
Important Reminder: Gambling is intended for entertainment purposes only. Never gamble with money you cannot afford to lose. If you believe gambling is negatively affecting your life or the lives of those around you, please use the tools and resources described on this page immediately.

Our Pledge

tbajje's Commitment to Player Safety

Responsible gaming is not just a policy at tbajje — it is a core value that shapes every feature, every tool, and every support interaction we offer to players across Bangladesh.

Strict Age Verification
tbajje enforces a minimum age of 18 years for all registered players. Every account is subject to mandatory identity verification during registration. We maintain zero tolerance for underage gambling and actively work to prevent minors from accessing the platform in Dhaka, Chittagong, Sylhet, and across Bangladesh.
Player-Controlled Limits
tbajje empowers players to set their own deposit, loss, and wagering limits directly from their account settings. These limits take effect immediately when reduced and are designed to prevent impulsive overspending. We believe informed players who set boundaries enjoy a healthier, more sustainable gaming experience.
Time-Out & Self-Exclusion
Players who need a break can activate a temporary time-out or a longer-term self-exclusion period. During a self-exclusion, access to the tbajje platform is fully suspended. Our support team can activate this measure immediately upon request — 24 hours a day, 7 days a week.
Activity Monitoring
tbajje uses automated systems to monitor player activity patterns that may indicate problem gambling behaviour, such as rapid bet escalation, extended unbroken sessions, or irregular deposit patterns. Where these signals appear, our team may proactively reach out to the player to offer support and guidance.
Dedicated Support Team
Our player protection support team is available around the clock to assist any tbajje player who feels their gambling behaviour is becoming problematic. All support communications are handled with complete confidentiality and a non-judgmental approach. Contact us any time at [email protected].
Education & Awareness
tbajje actively promotes responsible gaming literacy among its user base. We provide clear, accessible information about the risks of problem gambling, the warning signs to watch for, and the steps players can take to manage their play. Awareness is the first and most important line of defence.

Tools & Controls

Your Responsible Gaming Toolkit

tbajje provides a comprehensive set of tools that put you in direct control of your gaming activity. All tools are accessible via your account settings or by contacting our support team.

Deposit Limits
Deposit Limits
Set a maximum amount you can deposit into your tbajje account over a daily, weekly, or monthly period. Once your limit is reached, no further deposits are accepted until the period resets. Reducing your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
  • Log in to your tbajje account
  • Navigate to Account Settings
  • Select Deposit Limits
  • Choose daily, weekly, or monthly
  • Enter your preferred limit in BDT (৳)
  • Confirm — limit activates immediately
Loss Limits
Loss Limits
Cap the total amount you can lose on tbajje within a set time period. Loss limits are one of the most effective tools for preventing financial harm, as they stop play automatically once your defined threshold is reached — regardless of the games you are playing.
  • Log in to your tbajje account
  • Go to Responsible Gaming settings
  • Select Loss Limits
  • Set your daily, weekly, or monthly cap
  • Save — limit is active instantly
Time-Out
Time-Out Period
Take a short break from tbajje without permanently closing your account. You can set a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. Your account balance and history are preserved for when you return.
  • Contact support or use account settings
  • Request your preferred time-out duration
  • Receive confirmation via email
  • Time-out activates within minutes
  • Account resumes automatically at end of period
Self-Exclusion
Self-Exclusion
For players who feel they need a more serious break, tbajje offers self-exclusion periods of 6 months, 1 year, or permanent closure. During self-exclusion, your account is fully suspended and you will not receive any promotional communications from tbajje. This is a firm commitment, not a temporary lock.
  • Email [email protected]
  • Use subject line "Self-Exclusion Request"
  • State your preferred exclusion period
  • Identity verification may be required
  • Account suspended within 24 hours
  • Reinstatement requires a formal review
Need a limit or time-out applied urgently? Do not wait — contact our support team directly at [email protected] with the subject line "Account Restriction Request". Our team is available 24/7 and will apply your requested restriction within the hour. All requests are handled in complete confidence.

Awareness

Understanding Problem Gambling

Gambling is a popular form of entertainment enjoyed by millions of people responsibly. However, for a small number of individuals, gambling can develop into a compulsive pattern that causes serious harm to their financial wellbeing, relationships, and mental health. Recognising the difference between recreational gambling and problem gambling is a critical first step.

Problem gambling — sometimes called gambling disorder — is characterised by an inability to control the urge to gamble, even when doing so has negative consequences. It is not a sign of moral weakness; it is a recognised psychological condition that responds well to professional support and early intervention.

tbajje takes the issue of problem gambling seriously. We train our support staff to identify potential signs of gambling harm and to respond with empathy, confidentiality, and actionable guidance. If our monitoring systems or support team identify behaviour that may indicate a problem, we will reach out proactively — but we also encourage players to self-identify and seek help without waiting to be contacted.

The section below outlines common warning signs of problem gambling. If several of these signs apply to you or someone you know, we strongly encourage you to use tbajje's self-exclusion tools and to seek professional support.

Warning Signs

Chasing Losses — Continuing to gamble after losing with the intention of winning back lost money.
Concealing Behaviour — Hiding gambling activity from family members or lying about the amount spent.
Financial Strain — Borrowing money, selling possessions, or neglecting bills in order to fund gambling.
Inability to Stop — Repeated unsuccessful attempts to cut back or stop gambling altogether.
Preoccupation — Spending a significant amount of time thinking about gambling even when not actively playing.
Emotional Dependency — Gambling to cope with stress, anxiety, depression, or feelings of loneliness.
Neglecting Responsibilities — Missing work, school, or family commitments due to gambling activity.
Escalating Stakes — Needing to gamble with ever-increasing amounts of money to experience the same excitement.

Self-Check

Quick Self-Assessment

Answer the following questions honestly to get a sense of your current relationship with gambling. This is not a clinical diagnostic tool — it is an awareness resource to help you reflect on your habits.

01 Have you ever gambled with money that was needed for essential expenses such as rent, food, or bills?
Never Sometimes Often
02 Do you find yourself thinking about gambling frequently, even when you are at work, with family, or trying to sleep?
Never Sometimes Often
03 Have you ever tried to win back money you lost by placing more bets?
Never Sometimes Often
04 Have you kept your gambling activity secret from people close to you?
Never Sometimes Often
05 Have you ever felt restless, irritable, or anxious when trying to reduce or stop gambling?
Never Sometimes Often
06 Has gambling ever caused significant stress in your relationships, financial situation, or professional life?
Never Sometimes Often
If you answered "Sometimes" or "Often" to two or more of these questions, we encourage you to consider using tbajje's self-exclusion or time-out tools and to speak with a professional counsellor. Contact our support team at [email protected] — we are here to help, not to judge.

Healthy Habits

Tips for Keeping Gambling Fun

Responsible gambling starts with healthy habits. Follow these practical guidelines to ensure your experience on tbajje stays enjoyable and within safe boundaries.

Set a Budget Before You Play
Decide exactly how much money you are comfortable spending before you log in. Treat this amount as the cost of your entertainment — like a cinema ticket or a meal out. Once it is spent, stop playing. Never exceed your pre-set budget, no matter the circumstances.
Use Session Time Limits
It is easy to lose track of time while gaming. Set a timer before each session and commit to stopping when it goes off. tbajje's session reminder tools can alert you when you have been playing for a pre-defined period, helping you maintain a healthy balance.
Gamble for Fun, Not Profit
Gambling outcomes are determined by chance. Approach every session with the mindset that you are paying for entertainment, not investing for returns. Never rely on gambling as a source of income, and never gamble to escape financial difficulties.
Take Regular Breaks
Step away from the screen regularly during longer gaming sessions. A short break helps reset your perspective and prevents the kind of absorbed, impulsive decision-making that can lead to overspending. A clear head makes for better, more enjoyable play.
Never Gamble Under the Influence
Gambling under the influence of alcohol, substances, or extreme emotional states such as anger, grief, or severe stress significantly impairs judgment and increases the risk of impulsive, harmful decisions. Always play with a calm, clear mind.
Talk to Someone You Trust
If you feel your gambling habits are changing or becoming harder to control, talk to a trusted friend or family member. Keeping gambling concerns private can allow problematic patterns to escalate. Speaking openly is a sign of strength, and it is the first step towards regaining control.

Common Questions

Responsible Gaming FAQs

Answers to the most frequently asked questions about responsible gaming tools and policies at tbajje.

Log in to your tbajje account and navigate to Account Settings, then select the Responsible Gaming section. From there, choose Deposit Limits and set your preferred daily, weekly, or monthly cap in BDT (৳). A reduction in your limit takes effect immediately. If you wish to increase a limit, a 24-hour cooling-off period applies to give you time to reconsider. If you have difficulty accessing the settings, contact our support team at [email protected].

A time-out is a short, temporary break from the tbajje platform lasting between 24 hours and 30 days. It is suitable for players who want a brief pause to reassess their habits. Self-exclusion is a more serious and longer-term measure, with options ranging from 6 months to permanent account closure. Both tools suspend access to the platform completely. The key difference is duration and the process for reinstatement — returning from a time-out is automatic, while reinstatement after self-exclusion requires a formal review by our support team.

Yes. If you have a positive balance in your tbajje account at the time of self-exclusion, you may request a withdrawal of your remaining funds via your registered payment method (bKash, Nagad, Rocket, or Upay). Contact our support team at [email protected] to initiate the withdrawal process. Please note that any pending bonus funds that have not yet been wagered according to the applicable bonus terms will be forfeited upon self-exclusion in accordance with tbajje's Terms & Conditions.

The minimum age to register and play on tbajje is 18 years. This requirement is strictly enforced through mandatory identity verification during the account registration process. If tbajje discovers at any point that an account holder is under the age of 18, the account will be immediately suspended and all funds held in the account will be managed in accordance with our underage gambling policy. We take this obligation extremely seriously and have zero tolerance for underage access to the platform.

tbajje uses automated monitoring tools to identify patterns that may indicate problem gambling behaviour, such as rapid increases in deposit frequency, extended unbroken playing sessions, or a significant escalation in bet sizes. If our systems flag an account for potential concern, a member of our player protection team may proactively reach out to the player via email to check in and offer information about our responsible gaming tools. This outreach is entirely supportive and confidential in nature.

You can reach tbajje's responsible gaming support team at any time by emailing [email protected]. Please use a clear subject line such as "Responsible Gaming Support" or "Account Restriction Request" so our team can prioritise your message. All responsible gaming enquiries are handled with complete confidentiality by a dedicated member of staff. We aim to respond to all responsible gaming requests within one hour, 24 hours a day, 7 days a week, including weekends and Bangladeshi public holidays.

Child Safety

Protecting Young People

tbajje is firmly committed to preventing individuals under the age of 18 from accessing our platform. Gambling is strictly for adults, and we take every reasonable precaution to enforce this boundary across our entire player base in Bangladesh.

If you share a device with younger family members, we strongly recommend taking the following steps to prevent accidental or intentional access to gambling platforms. Children are naturally curious about digital platforms, and proactive parental controls are the most effective safeguard available.

Always log out of your tbajje account when you are not actively using it, especially on shared devices. Do not save your login credentials in a browser that children have access to. Consider using dedicated device profiles or parental control software to restrict access to gambling-related content.

If you suspect that a minor has accessed a tbajje account — whether your own or otherwise — please report this immediately to [email protected]. We will investigate the matter promptly and take all appropriate action to protect the minor involved.

Always Log Out on Shared Devices
Make it a habit to fully log out of your tbajje account after every session, particularly on mobile phones, tablets, or desktop computers that are accessible to children or teenagers in your household.
Use Parental Control Software
Install parental control tools on family devices to block access to gambling websites. Many reputable free and paid solutions are available that can filter online gambling content effectively for households with children.
Keep Login Credentials Private
Never store your tbajje username or password in a browser profile shared with minors. Use a strong, unique password and enable any available account security features to prevent unauthorised access.

Stay in Control

Play Responsibly with tbajje

tbajje is committed to providing a safe, fair, and enjoyable platform for all players in Bangladesh. Set your limits, use our tools, and reach out to our support team whenever you need help. For adults aged 18 and above only.

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