Privacy Policy

tbajje ("tbajje", "we", "us", "our") is committed to safeguarding the privacy and personal data of all users of the tbajje online casino and sports betting platform, accessible at https://tbajje.club. This Privacy Policy describes in clear and transparent terms the personal information we collect from you, the purposes for which we use it, the conditions under which we may share it, and the rights available to you in respect of your personal data.

This Privacy Policy applies to all interactions you have with the tbajje platform, including but not limited to account registration, login, deposits, withdrawals, sports betting, casino gaming, promotional participation, and communications with our customer support team. It applies equally to visitors who browse the platform without registering an account.

This Privacy Policy should be read together with tbajje's Terms & Conditions and Responsible Gaming Policy. In the event of any conflict between this Privacy Policy and the Terms & Conditions regarding data processing matters, this Privacy Policy shall take precedence.

tbajje serves players across Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are mindful of our responsibilities to those players and strive to handle all personal data with the utmost care and discretion.

tbajje collects the following categories of personal information from users of the platform:

Identity & Contact Information

• Full legal name
• Date of birth (to verify that you meet the minimum age requirement of 18 years)
• Email address
• Mobile phone number
• Residential address, including city and postal code
• National identity card number or passport number (required for account verification)

Financial Information

• Payment method details (bKash account number, Nagad account number, Rocket number, Upay account, Visa/Mastercard details)
• Transaction history — deposits, withdrawals, and bonus credits
• Account balance information

Technical & Usage Information

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser information
• Session duration and login timestamps
• Pages visited, games played, and betting activity on the platform
• Clickstream data and interaction logs

Communications Data

• Records of correspondence with tbajje customer support, including chat logs and email exchanges
• Survey responses and feedback submissions
• Promotional preference settings

tbajje collects personal information through the following channels:

• Direct provision: Information you provide when you register an account, complete your profile, submit identity verification documents, make deposits or withdrawal requests, or contact customer support.
• Automated collection: Technical data collected automatically when you access the tbajje website, including cookies, server logs, and device fingerprinting technologies. See Section 7 for full details on cookies.
• Payment processors: Financial transaction data received from payment providers such as bKash, Nagad, Rocket, and Upay when you initiate deposits or withdrawals.
• Identity verification services: Where tbajje uses third-party identity verification providers to confirm the authenticity of documents submitted by players, those providers may share the results of their checks with us.
• Fraud prevention services: Data received from fraud prevention and anti-money laundering screening services used to protect the integrity of the tbajje platform and the safety of all players.

tbajje uses the personal information we collect for the following purposes:

• Account management: To create, maintain, and administer your tbajje account, including processing your registration, authenticating your identity at login, and managing account settings.
• Transaction processing: To process deposits and withdrawals in Bangladeshi Taka (BDT / ৳) via your chosen payment method, and to maintain accurate financial records of all transactions.
• Age and identity verification: To verify that you meet the minimum age requirement of 18 years and to confirm your identity in compliance with anti-fraud and anti-money laundering obligations.
• Customer support: To respond to your enquiries, resolve complaints, and provide technical assistance through our support channels.
• Personalisation: To tailor your experience on the tbajje platform, including displaying relevant promotions, bonuses, and game recommendations based on your activity and preferences.
• Responsible gaming: To monitor your gaming activity and, where appropriate, to apply responsible gaming tools such as deposit limits, session reminders, or self-exclusion measures in accordance with our Responsible Gaming Policy.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent, collusive, or otherwise prohibited activity on the platform, including multi-accounting, bonus abuse, and money laundering.
• Legal compliance: To comply with applicable legal, regulatory, and law enforcement obligations, including responding to lawful requests from competent authorities.
• Platform improvement: To analyse aggregated usage data for the purpose of improving the performance, functionality, and user experience of the tbajje platform.
• Marketing communications: To send you promotional offers, newsletters, and updates about new games and features, subject to your marketing preferences. You may opt out of marketing communications at any time by contacting us at [email protected].

tbajje processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform our contractual obligations to you under the tbajje Terms & Conditions, including operating your account, processing transactions, and delivering the services you have requested.
• Legitimate interests: Processing carried out in pursuit of tbajje's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided those interests are not overridden by your fundamental rights and freedoms.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering regulations, age verification requirements, and responses to lawful authority requests.
• Consent: Where tbajje seeks your consent before processing data for a specific purpose — for example, sending you optional marketing communications — such processing is carried out on the basis of your freely given, informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

tbajje does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Your personal data may, however, be shared in the following limited circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, and card processing partners receive the personal and financial data necessary to process your deposit and withdrawal transactions securely.
• Identity verification providers: Third-party identity and document verification services used to confirm your age and identity as part of tbajje's KYC (Know Your Customer) process.
• Fraud and AML screening services: Anti-fraud and anti-money laundering service providers who assist tbajje in detecting and preventing financial crime on the platform.
• Technology and infrastructure providers: Hosting, cloud storage, and platform technology partners who process data on tbajje's behalf under strict data processing agreements and confidentiality obligations.
• Game software providers: Casino game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited session and gameplay data necessary to deliver their games on the tbajje platform.
• Legal and regulatory authorities: Where required by applicable law, regulation, court order, or lawful government or law enforcement authority request, tbajje will disclose personal data as necessary and proportionate to comply with those legal obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of tbajje's business or assets, personal data held by tbajje may be transferred to the acquiring entity, subject to that entity honouring the terms of this Privacy Policy.

All third parties with whom tbajje shares personal data are required to implement appropriate technical and organisational security measures to protect that data and are prohibited from using it for any purpose other than those for which it was shared.

tbajje uses cookies and similar tracking technologies on the tbajje platform. Cookies are small text files placed on your device by the tbajje website that allow us to recognise your device and store certain information about your preferences and past actions.

tbajje uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the tbajje platform to function correctly. They enable core functionality such as secure login session management, account authentication, and page navigation. These cookies cannot be disabled without significantly impairing platform functionality.
• Performance and analytics cookies: These cookies collect anonymised information about how visitors use the tbajje platform — for example, which pages are visited most frequently and whether users encounter error messages. This data is used to improve platform performance and user experience.
• Functional cookies: These cookies remember your preferences and settings — such as your preferred language, display settings, and notification configurations — to provide a more personalised experience.
• Targeting and marketing cookies: Where you have consented to marketing communications, these cookies may be used to deliver promotional content and offers that are relevant to your gaming preferences and activity on the platform.

Most web browsers allow you to control cookie settings through the browser's settings menu. You may configure your browser to block certain types of cookies or to alert you when cookies are being set. However, please note that disabling strictly necessary cookies may prevent you from accessing or using certain features of the tbajje platform. Adjusting your browser's cookie settings does not affect cookies already stored on your device prior to the change.

tbajje implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the tbajje platform is encrypted using industry-standard Secure Sockets Layer (SSL) and Transport Layer Security (TLS) protocols.
• Access controls: Access to personal data within tbajje's systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Secure server infrastructure: tbajje's servers and databases are hosted in secure data centres with physical access controls, intrusion detection systems, and regular security auditing.
• Password hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. tbajje staff cannot retrieve or view your password in plain text form.
• Vulnerability monitoring: tbajje conducts regular security assessments and maintains processes to identify, assess, and remediate potential security vulnerabilities in a timely manner.

Despite our efforts, no method of electronic data transmission or storage is completely secure. While tbajje takes all reasonable steps to protect your personal data, we cannot guarantee absolute security. In the event of a data security breach that is likely to result in a risk to your rights and freedoms, tbajje will notify affected users promptly in accordance with applicable notification obligations.

tbajje retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, including the performance of our contractual obligations to you, compliance with legal and regulatory requirements, and the resolution of any disputes that may arise.

The following general retention periods apply:

• Account data: Retained for the duration of your account's active existence and for a period of up to five (5) years following permanent account closure, to satisfy applicable legal and regulatory retention obligations.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years following the date of the transaction, as required for accounting and anti-money laundering compliance purposes.
• Identity verification documents: Copies of identity documents submitted for KYC purposes are retained for the period required by applicable law and regulations, typically five (5) years from account closure.
• Customer support records: Communications with tbajje customer support are retained for up to three (3) years from the date of the last interaction, to facilitate the resolution of any future disputes or enquiries.
• Marketing preferences: Records of your marketing consent and preference settings are retained until you withdraw consent or request account closure.
• Technical logs: Server logs and technical usage data are retained for a period of up to twelve (12) months for security monitoring and platform performance analysis purposes.

Following the expiry of the applicable retention period, tbajje will securely delete or anonymise your personal data in accordance with our internal data destruction procedures.

As a user of the tbajje platform, you have the following rights in respect of your personal data:

• Right of access: You have the right to request a copy of the personal data tbajje holds about you. We will provide this information within a reasonable timeframe upon verification of your identity.
• Right to rectification: If the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: In certain circumstances, you have the right to request the deletion of personal data tbajje holds about you. This right is not absolute — it does not apply where tbajje is required to retain your data to comply with a legal obligation or to establish, exercise, or defend legal claims.
• Right to restrict processing: You have the right to request that tbajje restricts the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where tbajje processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
• Right to object to marketing: You have the right to object to tbajje's use of your personal data for direct marketing purposes at any time. To exercise this right, contact us at [email protected].

To exercise any of the rights described above, please submit a written request to [email protected] with the subject line "Data Rights Request". tbajje will acknowledge your request within 72 hours and will aim to fulfil it within thirty (30) days. We may ask you to verify your identity before processing your request.

The tbajje platform may, from time to time, contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay). Once you leave the tbajje platform and navigate to a third-party website or application, this Privacy Policy no longer applies. tbajje is not responsible for the privacy practices or the content of any third-party websites or services.

We encourage you to review the privacy policy of any third-party service you use in connection with your tbajje account before submitting any personal data to that service.

The tbajje platform is intended exclusively for adults aged 18 years and above. tbajje does not knowingly collect, process, or retain personal data from persons under the age of 18. If you are under 18 years of age, you must not use or attempt to use the tbajje platform.

If tbajje becomes aware that it has inadvertently collected personal data from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that tbajje may have collected data from a minor, please notify us immediately at [email protected].

tbajje reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will publish the revised Privacy Policy on this page with an updated effective date. We may also notify registered users of significant changes via email where appropriate.

Your continued use of the tbajje platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you must cease using the platform and may close your account by contacting us at [email protected].

We encourage you to review this Privacy Policy periodically to remain informed of how tbajje collects, uses, and protects your personal data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or tbajje's data processing practices, please contact our support team. All privacy-related enquiries are handled with the highest priority and confidentiality.

Email: [email protected]

Please use the subject line "Privacy Enquiry" when submitting your request. Our team is available 24 hours a day, 7 days a week, and will aim to respond to your enquiry within 48 hours Bangladesh Standard Time (BST, UTC+6). All communications should be submitted in English to ensure prompt and accurate handling.