Help Centre

tbajje Frequently Asked Questions

Everything you need to know about playing on tbajje — from opening your account and making deposits via bKash, Nagad, and Rocket, to cricket betting rules, slot RTPs, bonuses, and responsible gaming tools.

25 Questions Answered English Bangladesh Market 18+ Only

This page is tbajje's comprehensive help resource for players across Bangladesh. Whether you are new to the platform and working through registration, or an experienced player with a question about withdrawal processing times or BPL betting rules, you will find a direct, detailed answer below. Topics are organised into five sections for quick navigation. If your question is not covered here, contact our support team at [email protected] — we are available 24 hours a day, 7 days a week.


Account & Registration

5 Questions

Creating a tbajje account takes less than two minutes. Visit tbajje.club and click the registration link, then fill in your mobile number, a secure password, and your date of birth to confirm you are 18 or older. Once submitted, you will receive a verification code via SMS. Enter the code to activate your account and you are ready to deposit and play.

tbajje requires a government-issued photo ID for account verification — a National ID card (NID), passport, or driving licence is accepted. You may also be asked to provide a selfie holding your ID. Verification is typically completed within 24 hours of document submission. Verified accounts enjoy higher withdrawal limits and faster processing.

To reset your tbajje password, click the "Forgot Password" link on the login page and enter your registered mobile number or email address. A reset link or OTP will be sent to you. Follow the instructions to create a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact support at [email protected].

No. tbajje strictly permits one account per person. Duplicate accounts are a violation of the Terms and Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account has been created under your details without your knowledge, contact support immediately at [email protected].

To close your tbajje account permanently, email [email protected] with the subject line "Account Closure Request" from your registered email address. Our team will process the request after verifying your identity and ensuring any remaining balance is withdrawn. Note that account closure is different from self-exclusion — see the Responsible Gaming section for details on self-exclusion options.


Deposits & Withdrawals

6 Questions

To deposit via bKash on tbajje, log in and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit (minimum ৳200), and follow the on-screen instructions to complete the payment using your bKash app or the USSD menu (*247#). The funds appear in your tbajje account almost instantly after successful payment confirmation.

Nagad deposits on tbajje are processed in real time and typically credit to your account within seconds of a successful transaction. If your Nagad deposit has not appeared after 5 minutes, first check that the transaction was completed successfully in your Nagad app. If the Nagad transaction shows as successful but the funds have not arrived, contact tbajje support with the transaction reference number.

The minimum withdrawal amount on tbajje is ৳500 for mobile money methods including bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals may have a higher minimum — check the Cashier section in your account for the current applicable minimums. There is no maximum daily withdrawal limit for fully verified accounts, though large withdrawals may be subject to an additional identity check.

tbajje processes withdrawal requests within 1–4 hours for bKash, Nagad, Rocket, and Upay. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks may take 1–3 business days depending on the receiving bank. Withdrawals submitted outside business hours or during public holidays may experience slight delays. Fully verified accounts receive faster processing as a priority.

tbajje does not charge any platform-side fees for deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, or Upay) may apply their standard transaction charges on their end. Your bank may also apply fees for bank transfer transactions. tbajje has no control over third-party provider charges — check with your payment provider for their current fee schedule.

No. tbajje's security policy requires that withdrawals be processed back to the same payment method and account used for the original deposit. This anti-money-laundering rule means you cannot withdraw to a different bKash, Nagad, or bank account. If you need to update your payment details, contact support at [email protected] — identity verification will be required.


Games & Gameplay

5 Questions

tbajje offers a comprehensive cricket betting market covering BPL (Bangladesh Premier League), IPL, T20 World Cup, Test series, and international ODIs featuring the Bangladesh Tigers. You can bet on match winners, top batsmen, total runs, wickets, and many other markets. Browse the Cricket section, select your match, choose a market, enter your stake in BDT, and confirm your bet before the event starts.

tbajje's slots library includes hundreds of titles from leading game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. Categories include classic 3-reel slots, modern 5-reel video slots, Megaways titles, jackpot slots, and crash games. You can filter by provider, volatility, or RTP in the Slots section. All games are tested for fairness and run on certified random number generation (RNG) technology.

Yes. tbajje is fully optimised for mobile play and works on any modern Android or iOS smartphone or tablet through your mobile browser — no app download is required. The mobile interface is responsive, loads quickly on Bangladeshi 4G networks, and supports all features including deposits via bKash and Nagad, live betting, and live casino games streamed in real time.

RTP (Return to Player) varies by individual slot title on tbajje. Most Pragmatic Play and NetEnt slots carry RTPs between 94% and 97%. The specific RTP for each game is listed in the game's information panel — look for the "i" or "paytable" button within the game. tbajje only offers games from certified studios whose RTPs are independently audited by third-party testing laboratories.

Yes. tbajje features a live casino section powered by Evolution Gaming and Ezugi, offering real-time streamed table games including live roulette, live blackjack, live baccarat, and game-show-style titles like Crazy Time and Dream Catcher. Live casino games are available 24 hours a day and can be played from your browser on both desktop and mobile devices without any additional software.


Bonuses & Promotions

4 Questions

tbajje offers a welcome bonus to newly registered and first-time depositing players. The specific bonus amount, percentage match, and eligible games are displayed on the Promotions page at the time of your first deposit. Bonus funds are credited to your account automatically when the qualifying deposit is made. Always read the applicable terms before claiming, as wagering requirements and game restrictions apply.

Wagering requirements on tbajje specify how many times you must wager a bonus amount before you can withdraw it as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to withdrawable funds. Different games may contribute differently — slots typically contribute 100%, while table games may contribute less. Full details are in each promotion's terms.

tbajje rewards regular players through an ongoing loyalty programme where real-money wagering earns loyalty points that can be converted to bonus credits or used for exclusive promotions. Higher activity levels unlock elevated tiers with benefits including faster withdrawal processing, dedicated account managers, and invitations to exclusive tournaments. Check the Promotions section of your tbajje account for your current loyalty tier and available rewards.

Yes. All tbajje bonuses carry an expiry date, typically 7 to 30 days from the date of issue depending on the promotion. If the wagering requirements are not met within the expiry period, the bonus funds and any winnings derived from them are forfeited automatically. The expiry date for each active bonus is visible in the My Bonuses section of your account. Contact support if you have questions about a specific bonus expiry.


Safety & Responsible Gaming

5 Questions

tbajje operates as a secure online gaming platform using SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is never shared with unauthorised third parties. All games are sourced from reputable, independently certified studios. tbajje is committed to fair play, transparent terms, and player protection across its entire Bangladesh player base.

tbajje employs industry-standard 256-bit SSL encryption on all pages and transactions, ensuring that your personal details, payment information, and gaming activity cannot be intercepted by third parties. Our servers are hosted in secure, access-controlled data centres. We follow a strict Privacy Policy governing how your data is stored, used, and protected. You can review the full policy at tbajje.club/privacy-policy.

The minimum age to register and play on tbajje is 18 years. This is a strict, non-negotiable requirement enforced through mandatory identity verification. Players found to be under 18 will have their accounts immediately suspended. tbajje is committed to preventing underage gambling and encourages parents and guardians to use parental control tools to restrict access to gambling platforms on shared devices.

To self-exclude from tbajje, email [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion period — options include 6 months, 1 year, or permanent closure. Your account will be fully suspended within 24 hours. During self-exclusion you will not receive promotional communications, and any remaining balance can be withdrawn. Reinstatement after self-exclusion requires a formal review by our support team.

tbajje customer support is available 24 hours a day, 7 days a week, including Bangladeshi public holidays. The primary contact channel is email: [email protected]. When contacting support, include your registered username or mobile number and a clear description of your issue. For urgent matters such as account restrictions, suspicious activity, or responsible gaming requests, use a clear subject line so your message is prioritised by our team.


What Makes tbajje Different

Six reasons players across Bangladesh trust tbajje for online gaming and cricket betting.

Instant bKash & Nagad Deposits
Fund your tbajje account in seconds using bKash, Nagad, Rocket, or Upay — the most widely used mobile financial services in Bangladesh. No bank visit required, available around the clock.
Deep Cricket Betting Markets
From BPL to T20 World Cup, tbajje covers every major cricket tournament with dozens of in-match markets, live odds, and Bangladesh Tigers fixtures updated in real time throughout the season.
SSL-Secured Platform
Every page on tbajje is protected by 256-bit SSL encryption. Your personal data, payment details, and account activity are fully encrypted from the moment you connect to our platform.
Mobile-First Experience
tbajje is built for mobile from the ground up. Whether you are on a budget Android device or a premium smartphone, the platform runs smoothly on all modern browsers without needing an app download.
Regular Bonuses & Promotions
New players receive a welcome bonus on their first deposit, and existing players benefit from ongoing reload offers, free spin promotions, and a loyalty programme that rewards consistent play with real value.
24/7 Support in English
Our dedicated support team is available every day of the year, including Bangladeshi public holidays such as Eid and Victory Day. Reach us at [email protected] for fast, professional assistance with any account matter.

We Are Here to Help

If you did not find the answer you were looking for in this FAQ, our support team is available 24 hours a day, 7 days a week. You can also explore tbajje's casino games, cricket betting markets, and slots while you wait for a reply.

Email our support team directly: [email protected] — available every day including Bangladeshi public holidays.